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Bankari
Industry: Banking
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Banking
internet banking
Mobile banking
Bankari
Scaling Bankari: From Branches to Beyond
Development tools:
React
Next
Vue
Design tools:
Figma
Duration:
6 months
Overview
Bankari, a prominent merchant bank in Nigeria, sought to enhance its customer experience and expand its digital banking presence. They partnered with Digicore to develop a comprehensive digital banking solution, aiming to bring banking closer to their customers' doorsteps.
Problem statement
Bankari, with limited physical branches, faced the challenge of providing accessible and convenient banking services to its customers. The bank sought a digital solution that could:
- Enhance customer experience by providing a user-friendly and reliable platform
- Expand banking services beyond physical branches, reaching a wider customer base
- Integrate with other platforms to streamline transactions and enhance customer convenience
- Meet local content laws and regulatory requirements
Solution
A phased approach was adopted to implement the digital banking solution, ensuring a smooth and efficient rollout. The project encompassed the development of retail and corporate internet banking platforms, along with integrations with various third-party services.
Designs and iterations
Phase 1: Retail Internet Banking
- We employed an iterative design process, incorporating user feedback at each stage to refine the solution
- Deployment of the MVP as both a mobile and web application.
- User feedback collection and analysis for continuous improvement.
Phase 2: Corporate Internet Banking
- Extension of the corporate solution to both web and mobile applications.
- Design with scalability and reliability in mind.
- Implementation of a robust infrastructure to ensure stability and performance.
Phase 3: Third-Party Integrations
- Integration with various payment and utility bill collection platforms.
- Inclusion of third-party services like new payments, elections, and utility bill collections.
Designs and iterations
The technology company employed an iterative design process, incorporating user feedback at each stage to refine the solution. The user interface was designed to be intuitive, user-friendly, and consistent with Bankari's brand guidelines.
Results
The implementation of the digital banking solution yielded significant benefits for Bankari:
- 99% system availability during a nationwide crisis.
- 42.3% increase in transaction rates.
- Reduced need for additional branch expansions.
- Enhanced customer experience and satisfaction.
The digital banking solution empowered Bankari to expand its reach, improve customer experience, and enhance its overall competitiveness. The phased implementation approach, coupled with a user-centric design process, ensured a successful and impactful transformation for the bank.
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